Shipping Policy

Sapnozelius

Last Updated: November 2026

At Sapnozelius, we believe that every order deserves careful attention. Our goal is to make your shopping experience convenient, reliable, and enjoyable, from the moment you place your order until it arrives at your doorstep.

This Shipping Policy explains how we process, prepare, and deliver orders placed through our online store.

1. Shipping Locations

Sapnozelius currently focuses on serving customers throughout the United States.

Shipping availability may vary depending on the product and destination. Available shipping options will be displayed during checkout.

2. Order Processing Time

Once your order has been successfully placed and payment has been confirmed, our team will begin processing it.

• Order Processing: 1–3 business days.

• Orders are generally processed Monday through Friday, excluding major holidays.

• During promotional events, holidays, or periods of high order volume, processing may take additional time.

You will receive an order confirmation email after completing your purchase.

3. Shipping & Delivery Estimates

Delivery times depend on the destination, selected shipping service, product availability, and carrier.

Our general estimated delivery timeframe is:

• Standard Shipping: 3–7 business days after processing, where available.

• Other shipping options and estimated delivery dates will be displayed at checkout when available.

Please understand that delivery estimates are not guaranteed. Unexpected circumstances, including weather conditions, carrier delays, and transportation disruptions, may affect delivery schedules.

4. Shipping Charges

Shipping costs are calculated according to the applicable shipping method, destination, and order details.

All applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, Sapnozelius may offer free-shipping promotions or special shipping discounts. Any applicable offer will be communicated through our website or displayed during checkout.

5. Order Confirmation

After placing an order, you will receive an order confirmation email containing your purchase details.

Please review your confirmation carefully to ensure that your shipping address, contact information, and selected products are correct.

If you notice any errors, contact our customer support team as soon as possible.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

You can use the tracking number or tracking link to follow your package as it moves through the delivery process.

Please allow approximately 24–48 hours for tracking information to become available or update after shipment.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please double-check the following details:

• Full name

• Street address

• Apartment or unit number, if applicable

• City and state

• ZIP code

• Contact information

If you discover an address error after placing your order, contact us immediately.

We will do our best to assist with corrections before the order enters fulfillment or is shipped. However, we cannot guarantee that changes will be possible after processing has begun.

8. Shipping Delays

Although we work to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Public holidays

• Carrier operational disruptions

• Transportation delays

• High seasonal shipping volumes

• Incorrect delivery information

• Unexpected logistical challenges

If your shipment is delayed, please check your tracking information first. You may also contact our customer support team for additional assistance.

9. Fragile Items & Product Packaging

At Sapnozelius, we understand that many of our products, including glassware, bottles, plates, bowls, vases, and decorative accessories, require careful handling.

We aim to ensure that products are appropriately packaged for transportation to help reduce the risk of damage during shipping.

However, if an item arrives damaged, please contact us as soon as possible with photographs of the product and its packaging.

Our team will review the issue and assist you according to our applicable Return & Refund Policy.

10. Lost, Missing, or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

• Checking around your delivery location.

• Asking household members or neighbors.

• Checking with your building management, if applicable.

• Contacting the shipping carrier for additional delivery information.

If you are still unable to locate your package, contact our customer support team with your order number and tracking information.

We will do our best to help investigate the situation.

11. Multiple Shipments

Some orders containing multiple products may be shipped in separate packages depending on product availability, warehouse locations, or fulfillment arrangements.

If this happens, you may receive separate shipping confirmation emails and tracking numbers.

Please note that items from the same order may arrive on different dates.

12. Shipping Restrictions

Certain products or delivery destinations may have specific shipping restrictions based on product dimensions, weight, carrier requirements, or other logistical considerations.

If an item cannot be shipped to your selected address, available alternatives will be communicated where applicable.

13. Contact Our Support Team

If you have questions about shipping, delivery estimates, tracking information, or an existing order, our customer support team is here to help.

Sapnozelius Customer Support

Email: zettiedelaila7519@outlook.com

Phone: +1 661-658-9357

For faster assistance, please include your order number when contacting us about an existing purchase.

Thank You for Shopping with Sapnozelius

We appreciate your trust in Sapnozelius and thank you for allowing us to be part of your home.

We are committed to making your shopping experience as convenient and enjoyable as possible.

Sapnozelius – Elevate Your Table. Inspire Your Home.